✓ Licensed by Georgia DCH | ✓ GAPP Approved Provider | ✓ Medicaid Accepted | ✓ Background-Checked Caregivers | ✓ 24/7 Family Support

Welliv Home Care

Privacy Policy

Effective Date: May 27, 2025
Last Updated: May 27, 2025

Welliv LLC, doing business as Welliv Home Care (“Welliv,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wel-liv.com, contact us, or use our home care services.

1. Information We Collect

a. Information You Provide Directly

  • Full name, phone number, email address, and mailing address
  • Health and care-related information submitted through intake forms or communications
  • Insurance information, Medicaid/GAPP eligibility details
  • Payment and billing information
  • Messages, inquiries, and feedback submitted through our website or chat widget

b. Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and referring URLs
  • Cookies and similar tracking technologies

c. SMS and Text Message Communications

If you provide your mobile phone number and opt in to receive text messages, we may send you appointment reminders, care coordination updates, service notifications, and follow-up messages. Standard message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. For help, reply HELP. Consent to receive SMS messages is not a condition of purchase or service. SMS opt-in consent and phone numbers are not shared with third parties or affiliates.

2. How We Use Your Information

  • Provide, coordinate, and improve home care services
  • Schedule and confirm appointments and assessments
  • Communicate via phone, email, or text message
  • Process Medicaid, GAPP, insurance, and private-pay billing
  • Respond to inquiries and support requests
  • Send service updates, care reminders, and promotional communications (with your consent)
  • Comply with applicable federal and state laws, including HIPAA

3. HIPAA and Protected Health Information

As a provider of home care services, Welliv Home Care may collect and use Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). PHI is handled in accordance with our Notice of Privacy Practices, available upon request. We will not use or disclose your PHI for purposes other than treatment, payment, or healthcare operations without your written authorization, except as required by law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with care team members, healthcare providers, insurance carriers, Medicaid/GAPP agencies, and service providers under confidentiality agreements. We do not buy, sell, or share leads or client data with affiliate marketing programs.

5. SMS Opt-In and Consent

By providing your phone number and opting in, you consent to receive text messages from Welliv Home Care. This consent is not required as a condition of receiving services.

  • To opt out: Reply STOP to any text message.
  • For help: Reply HELP or email info@wel-liv.com.
  • We will not share your opt-in data with third parties for marketing purposes.

6. Data Retention

We retain personal information as long as necessary to provide services and comply with legal obligations. Healthcare records are retained per Georgia law and applicable federal regulations.

7. Cookies

Our website uses cookies to enhance your experience. You may disable cookies in your browser settings, though some site features may be affected.

8. Your Rights

You may have the right to access, correct, or delete your personal information, and to withdraw consent at any time. Contact us at info@wel-liv.com to exercise these rights.

9. Children’s Privacy

We provide pediatric home care services and work with minors with parental or guardian consent in accordance with applicable privacy laws.

10. Security

We implement reasonable safeguards to protect your information. No method of internet transmission is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy. Changes will be posted with an updated effective date.

12. Contact Us

Welliv Home Care
931 Monroe Dr NE, Suite A 102 127
Atlanta, GA 30308
Phone: (470) 706-0397
Email: info@wel-liv.com